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Standard

GG 901 - Customer service standard for the quality and timeliness of responses to customer contact

This document contains requirements for the quality and timeliness of responses to customer contact.

Document details

Link to document on publisher's website
GG 901 - Customer service standard for the quality and timeliness of responses to customer contact from National Highways
Document type
Standard
Date published
June 2021
Last updated
June 2021
Published by
National Highways

Related content on legislation.gov.uk

Highways Act 1980

Regulatory topics

  • Customer service
  • Timeliness
  • Response quality

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